Senior Customer Services Engineer - Xura Brno – Inzerce – Fórum – Programujte.com

Friendly work place with as less administrative overhead as possible

Company working in mobile networks - with special focus on messaging
Working in the biggest R&D office of Acision (located in Brno)
A support team of 5 members, highly self-organized
Part of a greater team of 15 members including developers, testers and related roles
Your team manager: https://cz.linkedin.com/in/martinpalecek

What will you do?

Perform cross-product support including complex system recovery
Analyze log files, core dumps, and application source code to assist in problem identification and resolution
Diagnose and isolate complex cross product inter working issues and third party issues
Own and handle customer support requests in accordance with customer service levels, ensure customer service level agreements are met
Propose, review, approve and implement changes on supported systems
Recommend product/process improvements to product development team and product management
Participates in 24x7 on-call coverage during out-of-office hours
Coach/Mentor others in areas of expertise
Will become subject matter expert within field, point of contact amongst peers for know how
Occasionally participate on software development activities - Implement changes in products and product documentation

What will you work with?

Multimedia Messaging (MMSC and related, OpenLDAP)
High work load, small team
A mixture of proven and bleeding-edge technologies
Linux (RHEL)
Switches, routers and load balancers (CSS, ACE, F5), SAN switches, storage frames, server blades
Phone and various English dialects (mixture of fun and despair)
Physical and virtual hardware
ITSM from ServiceNow https://www.servicenow.com/

Who will you work with?

Linux geeks, Raspberry Pi enthusiasts …
Support engineers, developers and testers
People who work hard, play hard and laugh loud
Individuals who like to dig deep into technology and want to know how things work

More than happy to share more details at eva.formanova@acision.com or 731 648 137